Terms & Conditions

Welcome to 21Grand Casino, a leading online gaming platform (the "Platform" or the "Site"). By accessing and using our Platform, you agree to be bound by these Terms and Conditions ("Agreement") as well as any additional terms that may apply to specific services or features offered on the Site. Please read this Agreement carefully before registering for an account on 21Grand Casino.

Acceptance of the Terms

By creating an account or accessing any content on our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our Site.

Eligibility Requirements

To access and utilize our services, you must meet the following requirements:

• Be at least 18 years old (or the age of majority in your jurisdiction).
• Not be a resident of any restricted country or region.
• Provide accurate information during account registration.
• Use our Platform for personal entertainment purposes only.

Minimum Age Requirements

You must be at least 18 years old to access and use our services. If you are under 18, please do not register on 21Grand Casino.

Geographic Restrictions

We reserve the right to restrict or deny access to users from certain countries due to laws and regulations governing online gambling in those regions. Restricted countries may include but are not limited to:

• The United States
• Australia
• Countries with strict gambling regulations

Account Registration Rules

1. To create an account, you must provide accurate information during registration.
2. You can only have one active account per user. Creating multiple accounts is strictly prohibited and will be subject to termination without notice.
3. Accounts are for personal use only.

One-Account-Per-User Policy

You agree not to operate more than one account on our Platform, unless explicitly permitted by 21Grand Casino's management or as part of a promotional offer specifically stated in the promotion's terms and conditions. Violation of this policy will result in immediate termination of all accounts without notice.

Identity Verification and KYC

We reserve the right to request identity verification from users at any time for security and compliance purposes. You must comply with our requests for identification or face potential restrictions on your account.

Account Accuracy Obligations

You are responsible for ensuring that the information provided during registration is accurate, complete, and up-to-date.

Account Security Responsibilities

1. Protect your login credentials from unauthorized access.
2. Immediately notify us of any security breach or suspected unauthorized access to your account.
3. Use strong passwords and change them regularly.

Login Credentials and Password Protection

You are responsible for maintaining the confidentiality of your login credentials, including usernames, passwords, and email addresses used for authentication.

Restricted Behaviour and Prohibited Activities

The following activities are prohibited on 21Grand Casino:

• Multi-accounting
• Collusion or match-fixing in games
• Fraudulent practices (e.g., chargebacks, money laundering)
• Use of bots or other automated tools to manipulate gameplay

Bonus and Promotion Rules

1. Bonuses offered by 21Grand Casino can be used for betting purposes only on the Platform.
2. Wagering requirements must be met before withdrawing bonus funds.
3. Multiple accounts from a single user cannot participate in promotions simultaneously.

Wagering and Gameplay Conditions

1. Bets made are at your own risk, and we accept no liability for losses incurred through gameplay.
2. We reserve the right to suspend or terminate accounts if we suspect any form of abuse in gaming activities.

Bonus Abuse Prevention

We may monitor activity on our Platform and restrict users suspected of bonus abuse from participating in promotions or claiming rewards.

Deposits and Withdrawals

1. Deposits are made at your own risk, and we accept no liability for losses incurred through deposit methods.
2. Withdrawal requests will be reviewed and processed according to our payout policies outlined below.

Verification Before Withdrawals

All withdrawal requests may be subject to verification processes as required by us or regulatory bodies. These procedures ensure compliance with anti-money laundering laws (AML) and know-your-customer regulations (KYC).

Processing and Review Procedures

Withdrawal processing times will vary based on the payment method used, but generally take 3-5 working days for bank transfers.

Responsible Gambling Expectations

We support responsible gaming practices. If you feel that your gambling habits are becoming an issue or if you wish to self-exclude from our Platform, please refer to Section 10 below for more information.

Self-Exclusion and Account Restrictions

1. Users can voluntarily exclude themselves from the Site by contacting our customer service team.
2. We reserve the right to restrict access to users suspected of engaging in abusive gaming practices or fraudulent activities.

Game Fairness and RNG Systems

We employ Random Number Generators (RNGs) that are tested regularly for fairness, ensuring a fair gaming experience on all games hosted on 21Grand Casino's Platform.

Technical Interruptions or Voided Gameplay

1. If the Site experiences technical difficulties resulting in game interruption or loss of access to funds, we will make reasonable efforts to restore service promptly.
2. We reserve the right to void bets or transactions during a technical issue if necessary for fair and secure gameplay.

Suspension or Closure of Accounts

We may suspend or close accounts at our discretion due to non-compliance with these Terms and Conditions, suspected abuse in gaming activities, fraudulent practices, or violation of any applicable laws or regulations. In such cases, all balances will be forfeited, including pending withdrawals.

Intellectual Property and Platform Ownership

The intellectual property rights for all games hosted on 21Grand Casino's Site remain our proprietary right. Any use of these assets without explicit permission is strictly prohibited.

Limitation of Liability

We shall not be liable to users or third parties in any way related to the use of the Platform, including but not limited to direct, indirect, incidental, consequential, special damages or punitive damages.

Modification of Terms

These terms may be updated periodically. Changes will take effect immediately unless otherwise indicated by a specific update date provided at least days prior.

Contact or Support Guidance

For any issues with account activation, bonus redemption, deposit methods, withdrawal requests, or other Platform-related queries, please refer to our customer support section for contact details and support hours.

Applicable Licensing or Regulatory Oversight

This agreement is subject to applicable laws in the jurisdiction of Curaçao where 21Grand Casino's registration entity operates. All transactions are also governed by the General Terms and Conditions as registered with that country’s gaming authority.

Changes to these Terms

These Terms may be updated periodically without notice to reflect changes in laws, regulations, or platform operational practices.

By continuing to use our Platform after such updates have been posted, you agree to abide by any modifications made.